Online Community Manager for Kaboodle « Hire Vine – Jobs for Thought Leaders

Do you spend an insane amount of time on social networks?

A regular on Facebook and Twitter?

Obsessed with the latest phone apps?

Would your dream job focus on representing and advocating on behalf of a friendly community of avid online shoppers, trend-setters and style seekers?

Are you perpetually obsessed with discovering the coolest products and bargains online and in stores?

Do you have a track record of successfully managing online communities for at least two years?

If the answer is yes to all of the above, we’ve got the position for you! Kaboodle is looking for a Community Manager to help maintain and expand its online community of passionate shoppers.

About Kaboodle:

Kaboodle (www.kaboodle.com), a Hearst-owned and operated property, is the Internet’s largest and fastest-growing social website for passionate shoppers. Kaboodle’s shopping tools allow users to add products from anywhere online to their Kaboodle lists. As a result, it is home to the world’s most exclusive catalog of user-curated products, making it the trusted source for discovering, sharing, and buying products from retailers large and small. With more than 16 million unique monthly visitors and a devoted community perpetually adding more finds, Kaboodle provides the ultimate platform for connecting people with products. Kaboodle was acquired by Hearst Corporation (www.hearst.com) in August 2007 and is part of the Hearst Magazines’ Digital Media site network.

Responsibilities:

• Manage the community team
• Engage with users in a personal one-on-one level
• Actively participate in the community
• Recruit top users to participate in Kaboodle programs
• Organize and manage community-related Kaboodle programs
• Manage and/or program the community channel
• Lead content moderation, which includes responding to feedback, managing spam, and deleting inappropriate content
• Solicit and interpret user feedback into actionable recommendations for how to improve Kaboodle website, applications, and widgets
• Identify and report technical bugs on behalf of the community
• Strengthen relationships that users have with Kaboodle and building affinity through contests, promotions, and loyalty program
• Manage, expand, and enhance all ancillary social media efforts
• Help set up real-world community events and promotions
• Serve as a point of contact for inbound requests
• Identify and analyze issues, patterns and trends in customer requests & product performance
• Proactively escalate issues, observations, opportunities, and insights to the executive team
• Participate in professional networking by following the prominent bloggers and online writers & attending events
• Show measurable results in community engagement and growth

Requirements:

• 2+ years Community Management experience (Customer Support does NOT count. You need to have actually managed an online Community in the past.)
• Experience managing at least one other person
• Familiar with forums and Community crisis management
• Demonstrated ability to learn fast and complete multiple competing priorities
• Excellent self-starting and self-managing skills
• Creativity in devising strategies for broadening and engaging the community
• Deep understanding of social network structures (please submit profile URLs)
• Highly collaborative
• Excellent written and verbal communication skills (feel free to submit links to your work)
• The ability to identify and interpret the community’s needs and desires into product fixes or enhancements; steadfastly champion them and keep them on the company’s radar
• Proficient in Sales Force
• Up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of or leader in the latest technologies

• This position is located in our corporate office in Sunnyvale
• Competitive salary, performance bonus and 401k
• We provide full benefits: dental, vision, and healthcare

We offer a fun, exciting and challenging work atmosphere. You should enjoy working in the highly collaborative team setting of this firm, which still operates like a fast-paced startup.

Principals only. Unsolicited resumes sent by recruiting agencies become the company’s property and no fees will be paid.

Click to apply.