Online Community Manager for Savings.com « Hire Vine – Jobs for Thought Leaders

Santa Monica

Savings.com, Inc. is a successful early stage technology company, founded in 2004. We are highly profitable, fast growing, and dedicated to becoming the online destination for savings and discounts.

We are looking for a Los Angeles based Community Manager to develop the country’s smartest and savviest community of money saving experts. Think you have what it takes? Read on…

Join our team, and be the “face” and personality of Savings.com for all our members. You’ll be responsible for evangelizing the Savings.com brand to build a community of money saving experts and deal seeking enthusiasts. The Community Manager will encourage participation in our community, build strong relationships with our most active members and drive events, programs and promotions to maximize member engagement.

Here’s how you’ll be contributing to the success of Savings.com:
• Continually advance the understanding of our members: who they are, what they want and what tools they need (via outreach, interviews, surveys, focus groups, phone calls, regular emails, whatever it takes)
• Suggest and define product improvements to grow, engage and retain members
• Design programs and incentives to most effectively drive member participation
• Grow key community metrics
• Deciding how we communicate to our members (method, frequency, messaging, tone, etc.)
• Deciding which programs, systems and site features we should focus on to maximize member interaction
• Identify and outreach to the nation’s best money saving experts and deal seeking enthusiasts to evangelize the Savings.com brand and encourage participation in our community
• Develop and drive events, programs, contests, promotions and incentives with support from Marketing and PR to grow and engage the community
• Responsible for relationship building and collaboration with our most passionate and influential members
• Engage and motivate the most active members and ensure their efforts are recognized
• Ensure that each member feels welcome, is appreciated for their participation and is connected with other members of the community
• Suggest and define product improvements and ideas to grow, engage and retain members
• Respond to customer inquiries and ideas via customer support and social networking presences (Twitter, Facebook, etc)
• Monitor key online conversations and events to ensure that we are participating effectively and are being represented
• Network, attend trade events and identify best practices in Community Management
• Stay up to date on social media tools online communities and share knowledge with the rest of the organization
• Moderation and rule enforcement for member activities

This is a full-time, in-house position and you will work on-site at our Santa Monica office.

What will you have to bring to the table in order to get our attention?

Professional Qualifications:
• Experience managing and growing an online community
• Expert in social media with deep understanding of how to effectively use social media tools to effectively communicate and build relationships
• Experience in online shopping, social shopping or other major social networking/community sites preferred
• Deep understanding of online communities, social networking sites and Web 2.0 tools
• Bachelor’s degree

Personal Qualifications:
You….
• Are a passionate participant in online communities and social networks who loves to socialize online
• Are an experienced communicator and a good listener
• Are able to engage with customers using your own authentic voice
• Are highly motivated to excel with an intrinsic drive to do better than the day before
• Are a natural problem solver who faces challenges head on with poise and tact
• Demonstrate respect for the value of each co-worker
• Maintain a positive, can-do attitude
• Approach the task at hand with sound reasoning, good judgment and common sense
• Are committed to quality in all aspects of your work
• Are able to work autonomously and as part of a team
• Are able to perform and adapt, as needed, within a fast-moving, dynamic work environment
• Have solid interpersonal skills and aim to have a good working relationship with everyone you work with
• Are an effective communicator
• Are a professional and you represent the Company well
• Genuinely care about the members of the site you work for and desire to make them happy
• Want to win

The Savings.com office is located in Santa Monica, and this position will work on-site. We have a high-energy, casual office vibe and state of the art technology resources. You’ll work with a team of cutting edge tech-savvy professionals and you’ll be part of a company that truly values its employees. Savings.com rewards its employees with competitive pay and benefits.

Please include a cover letter which tells us why you would be great for this job. Links to writing samples would be helpful.

Click for application