Helium is Looking for a Community Manager « Hire Vine – Jobs for Thought Leaders

Andover, MA
Helium (helium.com is home to thousands of writers who share their expert knowledge, insight and point of view on virtually any topic. Get first-hand medical advice from doctors, cooking insights from gourmet chefs, parenting tips from at-home mothers, do-it-yourself ideas from crafters and articles on virtually any subject from our growing community of professional and non-traditional writers – all in one place.

We can’t do enough for our members – but we can try! Helium’s Community Director is a broad role, encompassing community management (retention) and community development (marketing). This individual will be responsible for ensuring the continued satisfaction, motivation and support of our growing volunteer network as well as our active (and vocal) membership; in addition to overseeing our new member outreach efforts. Our members write, mentor other writers, self-publish and freelance for major publishers. The ideal candidate will approach work with a sense of fun and be enthusiastic about working with teams of people both online and off.

What You’ll Do
You are responsible for empowering and maintaining the enthusiasm of the Helium volunteer Stewards as well as keeping tabs on the writing community members.
• Form strong bonds in the Helium community through social networking, email, board postings, blogging and more.
• Ensure overall community vibrancy
• Consult with senior members in defining community, purpose and criteria for success
• Develop and manage incentive programs that motivate members and reward their participation
• Expand Helium’s membership of writers though partnerships with writing organization, non profits and other organizations
• Leverage social networking sites (LinkedIn, Facebook, etc) to expand awareness of Helium and attract new members.
• Contribute to the development of best practices and process / service innovations

Requirements:

• Bachelor’s degree
• 5 to 7 years relationship management and marketing experience
• Strong organization and follow-thru skills with a “getting it done” approach
• Strong communication and interpersonal skills with the ability to interact effectively with far-flung members and in-house teams
• Must have experience with social networking tools (Twitter, Facebook, LinkedIn, etc)
• Must be detail oriented and able to multi task
• Ability to manage multiple priorities, objectives, and deadlines
• Must have a positive attitude and ingrained culture of customer service and community development
• Journalism background a plus

Note: This is a full time, onsite role. Part time and remote candidates will not be considered.

Compensation: Competitive salary, 401k, health benefits, stock options

Click to apply