Ning is Looking for a Community Manager « Hire Vine – Jobs for Thought Leaders

• Our Advocacy and Support team provides a great and continually improving user experience for our Network Creators and Members is core to our continued growth and success at Ning.
• The primary vehicle by which we will engage with, support, and empower our 700,000 plus Network Creators is the through the soon to be launched Network Creators Ning Network.
• The Sr. Community Manager will have end-to-end responsibility for the launch, growth, and success of the Network Creators Ning Network.

The Opportunity

• Make our Network Creators wildly successful and turn them into our strongest evangelists by providing the right information in the right context through the Network Creators Ning Network.
• Manage all aspects of the Network Creators Ning Network including editorial content, employee involvement, and tone.
• Define the right set of quantitative and qualitative metrics by which to measure and improve the Network Creators Ning Network as well as external community and support efforts.
• Effectively handle external escalations from Ning Creators and Members to ensure a flawless and smooth experience using the Ning Platform.
• Rapidly communicate feedback from Ning Creators into a prioritized set of feature requests and bug fixes for Product Management and Product Engineering.
• Drive third party community support efforts in places like Twitter, Get Satisfaction and external blogs.
• Work closely with the Advocacy and Marketing teams to define communication strategy around supporting Network Creators, feature releases and enhancements to the Ning Platform.
• Manage a calendar of Ning Network Creator centered events and represent Ning at external community events.
• Report to the VP of Advocacy.

The Qualifications

• Proven track record running and scaling an online-focused community effort for a leading consumer Internet company or brand whose customers love them.
• Demonstrated respect for customers and a desire to solve large and small problems and challenges across the organization and individuals.
• Active participant in social media communities, early adopter of meaningful tools and products that enhance users online experience.
• Excellent verbal and written communication skills.
• Outstanding listening skills.
• Strong organizational skills and ability to prioritize and handle multiple requests concurrently.
• Incredibly responsive and helpful by nature.
• Loves solving problems and brings timely resolution to issues.
• BA/BS or Masters degree.

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