Online Community Manager for Savings.com « Hire Vine – Jobs for Thought Leaders

Job Description

We are looking for a Los Angeles based Community Manager to develop the country’s smartest and savviest community of money saving experts. Think you have what it takes? Read on…

Join our team, and be the “face” and personality of Savings.com for all our members. You’ll be responsible for evangelizing the Savings.com brand to build a community of money saving experts and deal seeking enthusiasts. The Community Manager will encourage participation in our community, build strong relationships with our most active members and drive events, programs and promotions to maximize member engagement.

Here’s how you’ll be contributing to the success of Savings.com:
• Continually advance the understanding of our members: who they are, what they want and what tools they need (via outreach, interviews, surveys, focus groups, phone calls, regular emails, whatever it takes)
• Suggest and define product improvements to grow, engage and retain members
• Design programs and incentives to most effectively drive member participation
• Grow key community metrics
• Deciding how we communicate to our members (method, frequency, messaging, tone, etc.)
• Deciding which programs, systems and site features we should focus on to maximize member interaction
• Identify and outreach to the nation’s best money saving experts and deal seeking enthusiasts to evangelize the Savings.com brand and encourage participation in our community
• Develop and drive events, programs, contests, promotions and incentives with support from Marketing and PR to grow and engage the community
• Responsible for relationship building and collaboration with our most passionate and influential members
• Engage and motivate the most active members and ensure their efforts are recognized
• Ensure that each member feels welcome, is appreciated for their participation and is connected with other members of the community
• Suggest and define product improvements and ideas to grow, engage and retain members
• Respond to customer inquiries and ideas via customer support and social networking presences (Twitter, Facebook, etc)
• Monitor key online conversations and events to ensure that we are participating effectively and are being represented
• Network, attend trade events and identify best practices in Community Management
• Stay up to date on social media tools online communities and share knowledge with the rest of the organization
• Moderation and rule enforcement for member activities

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