Experience Project, San Francisco, CA, is looking for a creative and proactive Content and Community Manager to help take our business to the next level. If you’re looking for a high-impact position from start to finish, this is the place for you. Applicant should have a comprehensive knowledge of what’s hot / trends across media resources. Must be creative, self-motivated and able to repurpose existing content into exciting, lucrative and untapped promotions for consumption across the online space.

The primary responsibility of the Content and Community Manager will be to directly manage “EP Gurus” [User-Generated Writing Program] and freelance writers and work with them to provide the highest possible content for distribution, consumption, contribution, retention and, ultimately, creation. Additionally, we will look to this person to help define and implement Experience Project’s editorial strategy for content now and in the future.

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A regular on Facebook and Twitter?

Obsessed with the latest phone apps?

Would your dream job focus on representing and advocating on behalf of a friendly community of avid online shoppers, trend-setters and style seekers?

Are you perpetually obsessed with discovering the coolest products and bargains online and in stores?

Do you have a track record of successfully managing online communities for at least two years?

If the answer is yes to all of the above, we’ve got the position for you! Kaboodle is looking for a Community Manager to help maintain and expand its online community of passionate shoppers.

About Kaboodle:

Kaboodle (www.kaboodle.com), a Hearst-owned and operated property, is the Internet’s largest and fastest-growing social website for passionate shoppers. Kaboodle’s shopping tools allow users to add products from anywhere online to their Kaboodle lists. As a result, it is home to the world’s most exclusive catalog of user-curated products, making it the trusted source for discovering, sharing, and buying products from retailers large and small. With more than 16 million unique monthly visitors and a devoted community perpetually adding more finds, Kaboodle provides the ultimate platform for connecting people with products. Kaboodle was acquired by Hearst Corporation (www.hearst.com) in August 2007 and is part of the Hearst Magazines’ Digital Media site network.

Responsibilities:

• Manage the community team
• Engage with users in a personal one-on-one level
• Actively participate in the community
• Recruit top users to participate in Kaboodle programs
• Organize and manage community-related Kaboodle programs
• Manage and/or program the community channel
• Lead content moderation, which includes responding to feedback, managing spam, and deleting inappropriate content
• Solicit and interpret user feedback into actionable recommendations for how to improve Kaboodle website, applications, and widgets
• Identify and report technical bugs on behalf of the community
• Strengthen relationships that users have with Kaboodle and building affinity through contests, promotions, and loyalty program
• Manage, expand, and enhance all ancillary social media efforts
• Help set up real-world community events and promotions
• Serve as a point of contact for inbound requests
• Identify and analyze issues, patterns and trends in customer requests & product performance
• Proactively escalate issues, observations, opportunities, and insights to the executive team
• Participate in professional networking by following the prominent bloggers and online writers & attending events
• Show measurable results in community engagement and growth

Requirements:

• 2+ years Community Management experience (Customer Support does NOT count. You need to have actually managed an online Community in the past.)
• Experience managing at least one other person
• Familiar with forums and Community crisis management
• Demonstrated ability to learn fast and complete multiple competing priorities
• Excellent self-starting and self-managing skills
• Creativity in devising strategies for broadening and engaging the community
• Deep understanding of social network structures (please submit profile URLs)
• Highly collaborative
• Excellent written and verbal communication skills (feel free to submit links to your work)
• The ability to identify and interpret the community’s needs and desires into product fixes or enhancements; steadfastly champion them and keep them on the company’s radar
• Proficient in Sales Force
• Up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of or leader in the latest technologies

• This position is located in our corporate office in Sunnyvale
• Competitive salary, performance bonus and 401k
• We provide full benefits: dental, vision, and healthcare

We offer a fun, exciting and challenging work atmosphere. You should enjoy working in the highly collaborative team setting of this firm, which still operates like a fast-paced startup.

Principals only. Unsolicited resumes sent by recruiting agencies become the company’s property and no fees will be paid.

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The Climate Change Coalition Online Community Manager will use web 2.0 technologies to build and foster the development of an online community for a national coalition of aquariums communicating about climate change and the ocean. Develop a resource bank of tools for coalition members to support their work communicating the impact of climate change on the ocean to visitors. Serve as the community manager for the coalition members, motivating, encouraging, connecting, and supporting them. With the MBA web team, other staff and consultants, evaluate and adapt the online portal as needed to improve its value. With MBA staff and consultants, develop, manage, and disseminate evaluation on the health of the online community

With the MBA web team and NOAA grant PIs, the Climate Change Coalition Online Community Manager will investigate new technologies and the feasibility of integrating them into the climate change coalition online portal. Design and maintain an active coalition online community and web portal using creative technologies and strong communication skills. Assist in technology training and provide ongoing technology support to staff and coalition members. With outside experts and staff, evaluate the use of technological tools by coalition members. Participate in planning meetings, actively, thoughtfully, creatively and constructively. Maintain professional standards and priorities consistent with the Aquarium’s mission, values, guiding principles, strategies, imperatives and annual goals.

Knowledge/Experience Required:

• Strong writing skills, capable of engaging coalition members and building online community.
• Demonstrated ability to support online communities, whether professionally or personally.
• Experience with podcasting, blogging, online communities, digital imaging and film editing, and website evaluation; experience with both PC and Mac platforms.
• Strong interpersonal skills: versatile, self-confident, cooperative, courteous and open-minded.
• Strong work ethic: self-motivated, organized, flexible and able to work well independently and with a team.
• A bachelor’s degree and strong recommendations from peers and supervisors verifying professional competence.

Savings.com, Inc. is a successful early stage technology company, founded in 2004. We are highly profitable, fast growing, and dedicated to becoming the online destination for savings and discounts.

We are looking for a Los Angeles based Community Manager to develop the country’s smartest and savviest community of money saving experts. Think you have what it takes? Read on…

Join our team, and be the “face” and personality of Savings.com for all our members. You’ll be responsible for evangelizing the Savings.com brand to build a community of money saving experts and deal seeking enthusiasts. The Community Manager will encourage participation in our community, build strong relationships with our most active members and drive events, programs and promotions to maximize member engagement.

Here’s how you’ll be contributing to the success of Savings.com:
• Continually advance the understanding of our members: who they are, what they want and what tools they need (via outreach, interviews, surveys, focus groups, phone calls, regular emails, whatever it takes)
• Suggest and define product improvements to grow, engage and retain members
• Design programs and incentives to most effectively drive member participation
• Grow key community metrics
• Deciding how we communicate to our members (method, frequency, messaging, tone, etc.)
• Deciding which programs, systems and site features we should focus on to maximize member interaction
• Identify and outreach to the nation’s best money saving experts and deal seeking enthusiasts to evangelize the Savings.com brand and encourage participation in our community
• Develop and drive events, programs, contests, promotions and incentives with support from Marketing and PR to grow and engage the community
• Responsible for relationship building and collaboration with our most passionate and influential members
• Engage and motivate the most active members and ensure their efforts are recognized
• Ensure that each member feels welcome, is appreciated for their participation and is connected with other members of the community
• Suggest and define product improvements and ideas to grow, engage and retain members
• Respond to customer inquiries and ideas via customer support and social networking presences (Twitter, Facebook, etc)
• Monitor key online conversations and events to ensure that we are participating effectively and are being represented
• Network, attend trade events and identify best practices in Community Management
• Stay up to date on social media tools online communities and share knowledge with the rest of the organization
• Moderation and rule enforcement for member activities

This is a full-time, in-house position and you will work on-site at our Santa Monica office.

What will you have to bring to the table in order to get our attention?

Professional Qualifications:
• Experience managing and growing an online community
• Expert in social media with deep understanding of how to effectively use social media tools to effectively communicate and build relationships
• Experience in online shopping, social shopping or other major social networking/community sites preferred
• Deep understanding of online communities, social networking sites and Web 2.0 tools
• Bachelor’s degree

Personal Qualifications:
You….
• Are a passionate participant in online communities and social networks who loves to socialize online
• Are an experienced communicator and a good listener
• Are able to engage with customers using your own authentic voice
• Are highly motivated to excel with an intrinsic drive to do better than the day before
• Are a natural problem solver who faces challenges head on with poise and tact
• Demonstrate respect for the value of each co-worker
• Maintain a positive, can-do attitude
• Approach the task at hand with sound reasoning, good judgment and common sense
• Are committed to quality in all aspects of your work
• Are able to work autonomously and as part of a team
• Are able to perform and adapt, as needed, within a fast-moving, dynamic work environment
• Have solid interpersonal skills and aim to have a good working relationship with everyone you work with
• Are an effective communicator
• Are a professional and you represent the Company well
• Genuinely care about the members of the site you work for and desire to make them happy
• Want to win

The Savings.com office is located in Santa Monica, and this position will work on-site. We have a high-energy, casual office vibe and state of the art technology resources. You’ll work with a team of cutting edge tech-savvy professionals and you’ll be part of a company that truly values its employees. Savings.com rewards its employees with competitive pay and benefits.

Please include a cover letter which tells us why you would be great for this job. Links to writing samples would be helpful.

Click for application

Join our team, and be the “face” and personality of Savings.com for all our members.  You’ll be responsible for evangelizing the Savings.com brand to build a community of money saving experts and deal seeking enthusiasts.  The Community Manager will encourage participation in our community, build strong relationships with our most active members and drive events, programs and promotions to maximize member engagement.

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Description:
The Press Democrat, a New York Times Company, is looking for an Online Community Coordinator to join our Online Department. The main objective of this position is to create and manage community-generated content and construct a network of community voices. You will be working with community bloggers, social networking programs, web-aggregate modules, and Press Democrat staff-produced content, as well as providing original community-based content, all of which will be used across our various Web sites, including pressdemocrat.com and our hyperlocal town-based sites. The ideal candidate is someone who is eager to be creative in the rapidly-changing media landscape, is a strong team player, and has excellent communication skills. Solid news judgment, a sense for what drives traffic and local interest, and a willingness to innovate and experiment are musts. You’ll be working with a highly-focused, skilled online team as well as an award-winning newsroom. Your role will be one of assisting with developing new content, new voices and new products, all to advance the Press Democrat’s longstanding mission as the leading news and information source for the North Bay region. Strong familiarity with social networking programs, wikis and similar programs is preferred. Primary duties and responsibilities include, but are not limited to the following:

• Help build out niche sites

• Create original content when appropriate

• Monitor/edit contributors’ expected submissions (reviews, features, stories, blog posts, etc.)

• Work with colleagues on new and ongoing digital-media projects

• Manage routine communication with contributors

• Add appropriate formatting to features and other content (including hyperlinks, writing blurbs, teases, and using best headline practices for the Web)

Requirements and specifications for the job: • Bachelor’s degree

• At least 3 years of work experience in a Web environment and/or media company

• Experience with various CMS systems

• Web 2.0 knowledge

• Social media, blogging experience

• Ability to deal strict deadlines

• Ability to multi-task and edit on the fly

The Press Democrat is committed to a drug and alcohol free workplace. Any job offer is conditional upon satisfactorily completing a background investigation and pre-employment drug testing.

To be considered for this position, submit a cover letter and resume to: https://careers.nytco.com under “Search All Openings”. Select Online Community Coordinator, job code 1001227

Betfair USA is looking for a community & social media champion to lead our efforts developing and fostering Betfair’s user communities around horse-racing, poker & sports. This position will report to the VP Social Media.

The Community role is responsible for the following:

• Conceptualizing, designing and managing features that enable discussions around our key entertainment categories of horse-racing, poker & sports
• Serve as the external voice of Betfair across all social media outlets and the internal voice of Betfair to our user community
• Conceptualize, design, create and manage content and social media campaigns
• Act as a Betfair user community advocate, soliciting product feedback from our active community of users and addressing questions/concerns
• Compile user feedback that gets relayed to the product & marketing teams to help inform future roadmap initiatives
• Develop key performance metrics (KPIs) for internal community engagement and external social media campaigns and report on them regularly
• Engage in industry networking and develop relationships with horse-racing, poker & sports bloggers

Requirements:

• 1-2 years past experience building online communities
• 3-5 years in consumer internet marketing
• Passion for social media and social networking
• Strong communication skills (verbal, written, and interpersonal)
• Ability to work independently, be a self-starter, and have the ability to work well with others in a fast-paced and rapidly-changing start-up environment
• Internet and technology advocate who stays up to date with latest trends in technology, social networking, and social media
• Entrepreneurial desire, passion and excitement
• Ability to manage multiple projects simultaneously
• BS/BA required from top school; MBA a plus

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We can’t do enough for our members – but we can try! Helium’s Community Director is a broad role, encompassing community management (retention) and community development (marketing). This individual will be responsible for ensuring the continued satisfaction, motivation and support of our growing volunteer network as well as our active (and vocal) membership; in addition to overseeing our new member outreach efforts. Our members write, mentor other writers, self-publish and freelance for major publishers. The ideal candidate will approach work with a sense of fun and be enthusiastic about working with teams of people both online and off.

What You’ll Do
You are responsible for empowering and maintaining the enthusiasm of the Helium volunteer Stewards as well as keeping tabs on the writing community members.
• Form strong bonds in the Helium community through social networking, email, board postings, blogging and more.
• Ensure overall community vibrancy
• Consult with senior members in defining community, purpose and criteria for success
• Develop and manage incentive programs that motivate members and reward their participation
• Expand Helium’s membership of writers though partnerships with writing organization, non profits and other organizations
• Leverage social networking sites (LinkedIn, Facebook, etc) to expand awareness of Helium and attract new members.
• Contribute to the development of best practices and process / service innovations

Requirements:

• Bachelor’s degree
• 5 to 7 years relationship management and marketing experience
• Strong organization and follow-thru skills with a “getting it done” approach
• Strong communication and interpersonal skills with the ability to interact effectively with far-flung members and in-house teams
• Must have experience with social networking tools (Twitter, Facebook, LinkedIn, etc)
• Must be detail oriented and able to multi task
• Ability to manage multiple priorities, objectives, and deadlines
• Must have a positive attitude and ingrained culture of customer service and community development
• Journalism background a plus

Note: This is a full time, onsite role. Part time and remote candidates will not be considered.

Compensation: Competitive salary, 401k, health benefits, stock options

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